Airsoft Terms and Conditions
By using our Action Hobbies (Mad4 Ltd) website, you agree to the Terms & Conditions, as stated below:
To make a purchase from our web site, all you need to do is browse our shop and then add the goods you require to the shopping cart. You can be assured your payments are secured and we are TRUSTWAVE certified.
Orders placed for RIF’s without the necessary Home Office VCR Act 2007 defence will be refunded or you may with to take adavantage of our 2 tone painting service (if available).
Order processing time
We aim to dispatch orders within 2 working days after payment is made, subject to availability and validation, this excludes weekends and bank holidays.
Normal packing and dispatch times are 48 hours (2 working days) and this is again subject to availability and validation when ordering a RIF(s) (Realistic Imitation Firearm(s) and 7 – 10 working days for our 2 tone painting service.
Deliberately ordering a RIF without an exception may incur a refund fee around 5% to cover our lost costs on processing and refunding your order.
If you are ordering an airsoft gun, please check the specifications to make sure your purchase conforms to what you require before placing your order.
We cannot be held responsible for potential downgrades/upgrades after a purchase is made.
If you order a RIF (Realistic looking gun) with no proof of defence details your order may be delayed.
If you have no defence we offer a 2 tone painting service for realistic guns, this is available on most of our range of airsoft gun’s and is available on the product advert
If you have any questions regarding eligibility for purchasing a RIF, please contact us for clarification before placing your order.
This does not affect 2 Tone Airsoft guns (you must be 18 or over to order), parts and accessories.
You have a 14 day right to cancel and refund on unused, sealed and re-saleable items with all manuals and accessories from the date you received your goods.
Outgoing postage will also be refunded at the cheapest option that was available at the time the order was placed (excludes partial order refunds).
The postage costs for returned/unwanted items is at your own expense and the item(s) must be returned within 14 days. In the case an exchange is required against the returned item(s), a new postage charge will need to paid before the exchanged item(s) are sent out.
Once you have opened, inspected and used your item(s) you have then accepted the item is fit for purpose as advertised under the distance selling regulations, our normal warranties then apply.
Any item(s) to be returned must be securely wrapped in bubble wrap, cardboard box or packaging paper and securely taped, tape used on original boxes i.e. around the the item(s) display packaging is NOT acceptable as item(s) can get damaged or lost and becomes unsaleable.
If any item(s) returned to us are not correctly packaged, missing parts/instruction manuals or been used/fitted we have the right to refuse any refund or issue a partial refund at our discretion and charge the cost of the courier collection as well as the cost of return.
Until we accept receipt of any goods returned it is your responsibility i.e. “duty of care” for any goods purchased.
Products We’re Unable to Cancel, Refund or Exchange
Unless not as described, we cannot cancel, refund or offer an exchange on: Special orders, personalised or made-to-measure products (includes 2 Tone painted guns), perishable goods and consumables, our normal warranty applies on these items.
We’re unable to accept cancellations for these products once ordered.
This does not affect your statutory rights.
Please note: Deliberately stripping the paint off a painted 2 tone gun will void any warranty and no returns will be accepted in any circumstances.
- Electric AEG guns – 6 Months against manufacturing defects.
- Gas guns – 3 Months against manufacturing defects.
- Budget guns – 1 Month against manufacturing defects.
- Spring rifles – 3 Months against manufacturing defects.
- Accessories – 1 Month against manufacturing defects.
- Clothing – 3 Months against manufacturing defects.
Batteries, chargers and any accessory supplied in the box as standard are covered by a 1 month warranty.We do not offer refunds on any internal parts for guns that have been purchased and installed and/or used. Refunds are only offered on internal parts that are returned as supplied, unused and in original packaging and within 14 days.
Warranties are void if any item(s) has been modified, painted, tampered with and/or occurred accidental or deliberate damage. This includes stripping or attempting to strip paint from two toned guns.
Warranties are void if poor quality ammo is used or re-used or in our opinion has been used.
Warranties is not transferable.
Please see our Technical Help & FAQ’s section or email us if you are not sure of the correct care and maintenance of your purchase.
In the event a warranty claim is made we will repair and return the item(s) free of charge within the first 30 days for UK customer, if you are outside the UK postage costs are at your expense. Customers can choose to return items within 30 days at their own expense and include a receipt of postage for refund which must not exceed the value of £10.00.
After 30 days the warranty is for parts and labour not the cost of postage to return the item(s).
In the event of a warranty claim, please notify us in the first instance by email and when returning the item(s), please enclose the original invoice, warranty and refund claims can not be processed without your included invoice. For further information, please reference our Returns Policy, which can be found on the bottom of the Action Hobbies homepage.
In the event that a gun is returned to us under warranty and it becomes evident that it has been tampered with i.e taken apart or modified, the customer will be liable to pay a charge of £30 to cover the costs of postage and inspection of the item. Any damage that has incurred as a result of tampering will be repaired at an extra charge if repair is possible, but discussed with the individual customer at the time.
Any other (non gun) products that are returned for a refund after having been clearly used, altered or otherwise tampered with will not be issued with a refund but will be returned back to the customer, the customer will be liable for the postage costs. If there is a manufacturing fault with the item this will be waived.
Wear and tear parts i.e. hop rubbers, bearings, pistons, gears, motors, trigger and piston sears are covered for 3 months from the date of purchase.
Excessive and improper use, as well as poor BB ammo quality, may result in shorter periods before failure occurs and will be evaluated on an individual basis by our technical department.
In the event of an item(s) returned to us is not faulty you will then need to make arrangements for the return of the item(s) to yourself, in this case any collection and return postage we have paid for will be due for payment.
If you do not make arrangements for your item(s) to be returned within 60 days from the date of notice, the goods then become our property of Mad4 Ltd.
We can not refund an item(s) that is faulty that we have offered to repair if the item then becomes unwanted.
We do not warranty any item(s) sold on a no warranty basis, these items are clearly marked on the website.The quoted FPS (Feet Per Second) on adverts is for guidance only, we undertake random chronograph testing and update the product details where necessary.
We will downgrade any Airsoft gun purchased that fires full auto over 385fps with .2g BB’s with our chronograph FOC to approx 370 fps, or offer you the downgrade spring to be fitted. It is your responsibility to ensure the Airsoft gun you purchase conforms to your site FPS limits.
If you require a setting lower than this a small charge may be levied for parts required.
FPS variations must be reported within 30 days of receipt by customer. After 30 days, all downgrades/upgrades are then chargeable.
EU & International Customers
It is the responsibility of the purchaser to ensure the legality of goods purchased for importation. Mad4 LTD accepts no responsibilities if the goods ordered are seized by Customs officials or airport authorities while on route for delivery. If goods are seized, destroyed, damaged through inspection or confiscated it is not Mad4 LTD responsibility, we will offer no refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment only for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return and only after we have inspected the goods.
If you do not agree to this then do not order from us.
UK VAT is charged at 20% on all goods purchased from Mad4 Ltd (Action Hobbies), this is included in the advertised purchase price. We do not take any responsibility for any Tax and Duty charges on goods ordered, this is your responsibility to pay.
We will not mark goods as “Gifts” and all goods shipped are declared as per the order value placed by the purchaser.
Laws And Guidance
By law you must be over 18 to purchase an Imitation Firearm (Brightly coloured guns)
By law you must be over 18 to purchase a realistic imitation firearm and a registered airsoft skirmisher / re-enactor (Black / realistic looking guns)
Please see our Safety, Laws & Guidance section for guidance on the ownership and use of Airsoft guns and Airguns.
Laws and guidelines are there to protect you and others around you.
Limitation of Liability
Except as specifically stated on this site, neither Mad4 Ltd or any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site, information on this site, goods purchased from ourselves. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Mad4 Ltd accepts no responsibility for the use of replica guns, air rifles, goods purchased, descriptions, quoted FPS and other information on this site, by purchasing from us you are agreeing to our Terms and Conditions.
It is your responsibility to insure your Airsoft gun meets you site requirements, always chronograph your gun from time to time to check your gun performance and adjust if necessary.
It is a crime to use a false name, known invalid credit card or other such means to obtain goods, Anyone caught wilfully trying to fraudulently purchase will be reported to the authorities. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in terms
Mad4 Ltd reserves the right to modify these Terms and Conditions at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Action Hobbies web site.
Price and availability information is subject to change without notice.
All images and descriptions on this website and other company(s) owned by Mad4 Ltd and its affiliate companies remain the property of Mad4 Ltd and its affiliates. no copying, editing, or usage of this material may be used without express permission of Action Hobbies in writing.
Any such breach of this will be deemed as an illegal act against Mad4 Ltd.
Telephone: 0333 577 0202
4 Earls Close
No stock is held at this address.