All the products we sell come with the following warranty.
- Electric AEG guns – 6 Months against manufacturing defects.
- Gas guns – 3 Months against manufacturing defects.
- Budget guns – 1 Month against manufacturing defects.
- Spring rifles – 3 Months against manufacturing defects.
- Accessories – 1 Month against manufacturing defects.
- Clothing – 3 Months against manufacturing defects.
Batteries, chargers and any accessory supplied in the box as standard are covered by a 1 month warranty.
We do not offer refunds on any internal parts for guns that have been purchased and installed and/or used. Refunds are only offered on internal parts that are returned as supplied, unused and in original packaging and within 14 days.
Warranties are void if any item(s) has been modified, painted, tampered with and/or occurred accidental or deliberate damage. This includes stripping or attempting to strip paint from two toned guns.
Warranties are void if poor quality ammo is used or re-used or in our opinion has been used.
Warranties is not transferable.
Please see our Technical Help & FAQ’s section or email us if you are not sure of the correct care and maintenance of your purchase.
In the event a warranty claim is made we will collect, repair and return the item(s) free of charge within the first 30 days for UK customer, if you are outside the UK postage costs are at your expense. Customers who choose to return items within 30 days at their own expense, may include a receipt of postage for refund which must not exceed the value of £10.00. If a booked free 30 day collection is missed by the customer then it will be down to the customer to return the item and no second collection will be made.
After 30 days the warranty is for parts and labour not the cost of postage to return the item(s).
In the event of a warranty claim, please notify us in the first instance by email and when returning the item(s), please enclose the original invoice, warranty and refund claims can not be processed without your included invoice. For further information, please reference our Returns Policy, which can be found on the bottom of the Action Hobbies homepage.
Wear and tear parts i.e. hop rubbers, bearings, pistons, gears, motors, trigger and piston sears are covered for 3 months from the date of purchase.
Excessive and improper use, as well as poor BB ammo quality, may result in shorter periods before failure occurs and will be evaluated on an individual basis by our technical department.
In the event of an item(s) returned to us is not faulty you will then need to make arrangements for the return of the item(s) to yourself, in this case any collection and return postage we have paid for will be due for payment.
If you do not make arrangements for your item(s) to be returned within 60 days from the date of notice, the goods then become our property of Titan Imports Ltd.
We do not warranty any item(s) sold on a no warranty basis, these items are clearly marked on the website.The quoted FPS (Feet Per Second) on adverts is for guidance only, we undertake random chronograph testing and update the product details where necessary.
We will downgrade any Airsoft gun purchased that fires full auto over 385fps with .2g BB’s with our chronograph FOC to approx 370 fps, or offer you the downgrade spring to be fitted. It is your responsibility to ensure the Airsoft gun you purchase conforms to your site FPS limits.
If you require a setting lower than this a small charge may be levied for parts required.
FPS variations must be reported within 30 days of receipt by customer. After 30 days, all downgrades/upgrades are then chargeable.