We ship items using Royal mail for small items and DHL, Parcelforce and UPS depending on weight of the item(s). This can vary and is calculated at checkout.
From time to time we may use other courier options at our expense if there are issues with your delivery area, for example: Parcel2Go.
We offer a Pay&Collect service should you wish to collect from our warehouse – this is available at checkout, you will not be charged for shipping.
Please note: Royal Mail is for small items only for example: hop rubber, piston, small pouch etc.
WE DO NOT USE HERMES AS OUR COURIER.
We aim to dispatch orders within 2 working days after payment is made, subject to availability and validation, this excludes weekends and bank holidays.
Normal packing and dispatch times are 48 hours (2 working days) and this is again subject to availability and validation when ordering a RIF(s) (Realistic Imitation Firearm(s) and 7 – 10 days for our 2 tone painting service.
Royal Mail is an economy service, please allow up to 5 working days for delivery to UK customers and up to 14 working days for non UK customers. Orders placed using Royal Mail are only considered lost after 10 working days and not covered by any insurance, we do not compensate for any lost items if you have selected Royal Mail.
Please note: Courier delays can occur and are not the responsibility of Action Hobbies (Mad4 Ltd).
Other courier transit and delivery times are listed below, UK options are 24 or 48 hours respectively, international shipping will vary according to European destinations.
We can not use Royal Mail for any product that contains compressed gas, please use our courier option or your order will be delayed.
Update as of 1st January 2021 – we have had to unfortunately temporary suspend all shipping outside of UK postcodes due to Brexit – we are awaiting of revised shipping charges, fees and documentation from our couriers before we can enable shipping outside of the UK.
We ship to the following Countries
Highlands & Islands
Isle Of Man – Temporarily suspended
Jersey & Guernsey – Temporarily suspended
Republic Of Ireland – Temporarily suspended
Europe- Temporarily suspended
Austria – Temporarily suspended
Belgium – Temporarily suspended
Croatia – Temporarily suspended
Czech Republic – Temporarily suspended
Denmark – Temporarily suspended
France – Temporarily suspended
Finland – Temporarily suspended
Germany – Temporarily suspended
Hungary – Temporarily suspended
Italy – Temporarily suspended
Luxembourg – Temporarily suspended
Netherlands – Temporarily suspended
Norway – Temporarily suspended
Poland – Temporarily suspended
Portugal – Temporarily suspended
Slovenia – Temporarily suspended
Spain – Temporarily suspended
Sweden – Temporarily suspended
We do not ship to Canada or the USA.
For more information on our couriers please follow the links below:
EU & International Customers
It is the responsibility of the purchaser to ensure the legality of goods purchased for importation. Mad4 Ltd accept no responsibility if goods ordered are seized by Customs officials or airport authorities while on route for delivery. If goods are seized, destroyed, damaged through inspection or confiscated, it is not Mad4 LTD responsibility and we will offer no refund or credit in this case. If the goods are returned to us by the seizing authority, we will refund your payment only for the value of the goods, less a 3% refund administrative charge and less the shipping cost, also less any fines or charges imposed by that authority for the handling and return and only after we have received and inspected the goods.
If you do not agree to this then please do not order from us.
UK VAT is charged at 20% on all goods purchased from Mad4 Ltd (Action Hobbies), this is included in the advertised purchase price. We do not take any responsibility for any Tax and Duty charges on goods ordered, this is your responsibility to pay.
We will not mark goods as “Gifts” and all goods shipped are declared as per the order value placed by the purchaser.