Technical Help & FAQ’s

Why have you not answered my email?

Rob Wassel2023-07-22T14:07:20+01:00When emailing us please check your spam filter settings. AOL and Hotmail customers have experienced problems where their service providers spam filters are picking up on key words for example Gun, weapon etc.

I have damaged or broken my Airsoft bb gun, do you offer repairs?

Rob Wassel2023-07-22T14:08:08+01:00We are only able to offer a repair service on items that have been purchased from us and are faulty. We can not take on external repairs as the cost of the work often exceeds the cost of the gun.

Can you export?

Rob Wassel2023-07-22T14:08:36+01:00We ship to a variety of destinations that can be found in our Shipping Policy.

Do you take orders by telephone?

Rob Wassel2023-07-22T14:08:56+01:00Yes, please see our contact us section.

Can I come to visit your shop?

Rob Wassel2023-07-22T14:09:17+01:00We are a internet seller but can help if an appointment is booked.

When do you get new stock deliveries?

Rob Wassel2023-07-22T14:09:43+01:00This can vary from factory to factory and is difficult to advise as some factories do not advise us on production runs until 1 week before they are due, we update our stock levels as soon as stock arrives with us.

Can I send cheque or cash?

Rob Wassel2023-07-22T14:10:11+01:00Sorry but we only take secure payments via our website.

Can you “2 tone” or paint this bb gun / Airsoft gun for me?

Rob Wassel2023-07-22T14:10:48+01:00We offer a painting service on all our airsoft guns, this is shown against the product, if this option is not shown then we do not offer a painting service against that item.The colours we paint airsoft guns in are, Red, Orange, Pink, Purple Bright Green and Blue. To select this service you can either state the colour you require in the comments box at checkout or re-visit the product page and choose the colour you require from the drop down. The parts we paint for example are on a airsoft pistol the top slide and on a rifle we paint the stock and front grip.Please note: Deliberately ordering a RIF without any membership may incur a small fee to cover our refund costs, if no 2 tone service is selected.