Technical Help & FAQ’s

When emailing us please check your spam filter settings. AOL and Hotmail customers have experienced problems where their service providers spam filters are picking up on key words for example Gun, weapon etc.
We are only able to offer a repair service on items that have been purchased from us and are faulty. We can not take on external repairs as the cost of the work often exceeds the cost of the gun.
We ship to a variety of destinations that can be found in our Shipping Policy.
Yes, please see our contact us section.
We are a internet seller but can help if an appointment is booked.
This can vary from factory to factory and is difficult to advise as some factories do not advise us on production runs until 1 week before they are due, we update our stock levels as soon as stock arrives with us.
Sorry but we only take secure payments via our website.
We offer a painting service on all our airsoft guns, this is shown against the product, if this option is not shown then we do not offer a painting service against that item.The colours we paint airsoft guns in are, Red, Orange, Pink, Purple Bright Green and Blue. To select this service you can either state the colour you require in the comments box at checkout or re-visit the product page and choose the colour you require from the drop down. The parts we paint for example are on a airsoft pistol the top slide and on a rifle we paint the stock and front grip.Please note: Deliberately ordering a RIF without any membership may incur a small fee to cover our refund costs, if no 2 tone service is selected.